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Frequently Asked Questions
Have questions? We're here to help you.
The Aqara U500 Smart Gate Lock is a smart lock designed for metal gates and grille gates, offering fingerprint access, PIN codes, NFC, Apple Home Key, app control, and Matter smart home integration.
Unlike conventional gate locks, the U500 offers smart access methods, dual-side fingerprint unlocking, remote management capabilities, temporary PIN codes, and integration with major smart home ecosystems.
Yes. The U500 Gate Lock supports fingerprint unlocking from both the exterior and interior sides of the gate for added convenience.
Yes. The U500 is designed for many common metal gate designs found in HDB flats, condominiums, and landed properties, subject to installation assessment.
Yes. Users can unlock the gate using an iPhone or Apple Watch through Apple Home Key integration.
Yes. The lock supports Matter over Thread, allowing it to work with Apple Home, Google Home, Amazon Alexa, Samsung SmartThings, Home Assistant, and other compatible ecosystems.
Yes. When paired with a compatible Aqara Hub or Thread-enabled Matter Controller, users can remotely unlock and manage the gate through the Aqara Home app.
Yes. The U500 supports one-time, recurring, and scheduled PIN codes, making it suitable for guests, delivery personnel, cleaners, tenants, and family members.
Yes. The exterior panel is rated IP65 for dust and water resistance, making it suitable for outdoor gate installations.
Yes. The built-in gyroscope detects door movement and can automatically lock the gate after it is closed.
Yes. Users can view unlock history, access logs, battery status, and lock activity through the Aqara Home app.
The lock provides low battery notifications before power runs low. In emergency situations, a USB-C power source can be connected temporarily to power the lock.
Yes. The Aqara U500 Gate Lock includes mechanical keys as a backup unlocking solution.
Yes. The U500 can be integrated with compatible Aqara devices such as the Aqara G410 Doorbell Camera, enabling enhanced automation, visitor verification, and smart home routines.
