Shipping policy

1. Overview

Interlock Singapore provides secure and reliable delivery for all digital lock orders. Local deliveries within Singapore are fulfilled directly by our in-house installation team, while overseas orders are shipped via trusted logistics partners. This policy explains delivery coverage, lead times, installation eligibility, and overseas shipping requirements.

2. Local Delivery (Singapore)

2.1 Delivery With Installation

For all addresses within our service region in Singapore, products are delivered on the same day as the scheduled installation.

  • Our installation team transports the lock directly to the customer’s location.
  • No separate shipping fee applies for standard installations.
  • Installation dates are confirmed after order placement.

2.2 Delivery Without Installation (Local Supply Only)

If a customer opts out of installation or requests supply-only delivery:

  • Delivery will be arranged via our internal team or local courier partners.
  • Standard delivery fees may apply depending on the item and location.
  • Delivery timelines typically range from 2–5 working days.

3. Overseas Orders (Supply-Only)

Interlock Singapore supports overseas customers on a supply-only basis.

  • Installation is not available outside Singapore/Malaysia.
  • Products will be shipped via international courier services (e.g., DHL, FedEx, Aramex) with tracking.
  • Shipping fees are calculated based on destination, volumetric weight, and service type.
  • Customers are responsible for all additional charges, including:
    • Customs duties
    • Import taxes
    • Brokerage fees
    • Local handling charges

3.1 Shipping Timeframes

International delivery times vary by region:

  • Asia-Pacific: 5–10 working days
  • Europe: 7–14 working days
  • North America: 10–18 working days
    Delays may occur due to customs clearance, peak seasons, or carrier disruptions.

4. Order Processing Time

  • Orders are processed within 1–3 working days.
  • Orders placed on weekends or public holidays will be processed the next working day.

5. Failed Deliveries / Missed Appointments

Local (Singapore)

If the installation appointment or delivery attempt is missed:

  • A re-schedule fee may apply.
  • The product will remain with our team until a new appointment is confirmed.

Overseas

If the courier is unable to complete delivery due to incorrect information or unavailability:

  • The customer may be liable for re-shipping charges or return-to-sender fees.

6. Damage During Transit

Local Deliveries

Since all local products are delivered by our in-house team, items are inspected before installation to ensure they arrive in perfect condition.

Overseas Deliveries

For supply-only shipments:

  • Customers must inspect packages on arrival.
  • Any damage must be reported to us and the courier within 48 hours, with photo evidence.
  • Claims will follow the courier’s insurance policy.

7. Restrictions

  • We do not ship to countries with import restrictions on smart locks or Bluetooth/Wi-Fi-enabled security devices.
  • Certain oversized or heavy lock bundles may not qualify for international express delivery.

8. Contact & Support

For any delivery updates, shipping enquiries, or installation scheduling, please contact:
Interlock Singapore Customer Support
Email: interlocksingapore@gmail.com
Phone/WhatsApp: 98307788