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Secure Your Future Now

General Enquiry & Consult

Get professional help in choosing the perfect lock for your property. Whether it's to be installed on a door or gate, we are here to support you in making an informed decision.

Email: InterlockSingapore@gmail.com
Marlene: 84846924
Alex: 98307788

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Clearing The Path For Your Future

Support Service

Experiencing issues with your digital lock? Our team is available to provide professional guidance and technical support.

To help us assist you more efficiently, please review the support information below before contacting our team.

Email: support@interlock.com.sg
Alex: 98307788

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Before Contacting Support

To help us assist you accurately and efficiently, please prepare the required lock information before contacting us. Different digital lock models may require different troubleshooting steps.

Information To Prepare

  • Lock model or product name
  • Clear photos/videos of the lock
  • Description of the issue
  • Proof of purchase, if available

Official Support Channels

For accuracy and record keeping, manuals, reset guides, and troubleshooting instructions are provided only through our official WhatsApp or email support channels.

Non-Purchased Products

We may provide basic guidance for products not purchased from us where possible. However, advanced troubleshooting or onsite support may be subject to availability and service charges.

Important Reset Notice

Factory reset or user deletion procedures may remove administrator access, user data, or existing settings. Please proceed only when you understand the consequences.

Remote Support Limitations

Remote troubleshooting depends on the lock model, current lock condition, user access status, and information provided. Some cases may require onsite assessment.

Respectful Communication

We are committed to providing professional and respectful assistance. We kindly ask that all communication toward our support team remains respectful as well.

Support Process: Submit your issue and lock details → We identify the lock model → We provide the appropriate guidance → If required, we arrange further troubleshooting or onsite support.

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Plotting your own future

FAQ

What type of batteries are used for Digital door locks?  

Use only 1.5V AA Alkaline batteries for digital door locks (eg. Energizer Max, Duracell, etc).

Exceptions: Some smart locks with Door viewer feature, require rechargeable batteries (Lithium Ion) rating specified by manufacturers.

How frequently do I have to change a new set of Alkaline batteries?   

Based on 10 openings daily, generally the locks can last from 6 months to 18 months.   For good practice, replace a new set of Alkaline batteries every 6 months even if there is no low batt. Indicator lighted.   As the longer the batteries have been used, the higher the risk of the batteries leak. The battery leak can kill the lock.

When inside batteries are forgotten to be replaced in time and locked outside, how can I open the door?

For Korean locks, you can use a 9V alkaline battery to power the lock from outside (via the two terminals) and use the usual access method to unlock.
For Chinese smart locks, you can use a Power bank to power the lock from outside (via the type C cable) and use the usual access method to unlock.

When my lock is not functioning normally, what should I do?

 Kindly change a new set of Alkaline batteries (to eliminate the cause of weak batteries).   If the problem persists, please take a video (with light, indicator, sound and movement).   Send the video with brand & model #, with problem description to our support whatsapp.

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Need lock recommendations? Require installation? Locked out?
Contact our team for enquires or support services.