Note: Product visuals are presented for illustrative purposes only and may vary slightly in colour, finish, proportions, and final installed appearance. For the most realistic representation, please refer to our Customer Gallery featuring actual installation photos.
Frequently Asked Questions
Have questions? We're here to help you.
The Mercury G4 is designed with Interlock DualKey™ Technology, allowing physical key unlocking from both the indoor and outdoor sides of the gate. Most smart gate locks only provide mechanical key access from the inside, while the G4 adds true emergency access redundancy.
DualKey™ Technology is Interlock’s security-first gate lock design that provides dedicated mechanical key access on both sides of the gate. This gives homeowners an added physical backup method in case of emergency, battery depletion, or electronic failure.
DualKey™ helps reduce the risk of being locked out by providing key access from both inside and outside the gate. It is especially useful for families, elderly users, rental homes, and homeowners who want a stronger fail-safe access system.
Yes. The Mercury G4 supports WiFi app remote unlocking, allowing homeowners to unlock and manage gate access through the mobile app when connected to the internet.
Yes. The Mercury G4 supports AI facial recognition, palm vein recognition, fingerprint unlocking, PIN code access, RFID card access, app remote unlock, and mechanical key access.
Yes. The Mercury G4 supports mobile video intercom functionality, allowing you to view and speak to visitors through your smartphone.
Yes. The Mercury G4 is designed for common Singapore metal gate setups, making it suitable for HDB flats, condominiums, and landed properties.
The Mercury G4 is designed with multiple emergency access options. It includes low-battery alerts, an emergency USB-C charging port that allows temporary power using a portable charger, and DualKey™ mechanical key access from both indoor and outdoor sides of the gate.
Basic lock functions can operate without a cloud subscription depending on configuration. However, extended video cloud storage features may require a subscription after the complimentary trial period. Photo snapshots and selected local storage functions may continue to operate without subscription depending on setup.