我们能如何帮您？

联系 Interlock

选择适合您的选项，即可直接在 WhatsApp 上联系到对的人。

购买门锁

建议、适配检查与报价

不确定哪款门锁适合您的门或铁门？发照片给我们，我们会免费告诉您哪款适合、要避开什么，以及含安装的价格。

售后支援

已购门锁的售后帮助

门锁没反应、电池或电源问题、重置或维修。发一段问题的短视频，我们能最快回复您。

致电

联系我们

规划您自己的未来

常见问题

数码门锁应该使用什么电池？

数码门锁请只使用 1.5V AA 碱性电池（例如 Energizer Max、Duracell 等）。

例外：部分带猫眼屏幕功能的智能锁，需要使用厂商指定规格的充电电池（锂离子电池）。

碱性电池多久需要更换一次？

以每天开门 10 次计算，一般可以使用 6 至 18 个月。 建议每 6 个月更换一组新的碱性电池，即使低电量指示灯没有亮起。 电池使用越久，漏液的风险就越高，而电池漏液可能会损坏门锁。

忘了及时换电池，被锁在门外怎么办？

韩国门锁可以用一颗 9V 碱性电池从外面供电（通过两个触点），再用平时的方式开锁。
中国品牌的智能锁可以用充电宝从外面供电（通过 Type-C 线），再用平时的方式开锁。

门锁运作不正常时，我应该怎么做？

请先更换一组新的碱性电池（排除电池电量不足的原因）。 如果问题仍然存在，请拍一段视频（包括灯号、指示、声音和动作）。 把视频连同品牌和型号以及问题描述，发送到我们的售后 WhatsApp。

Before contacting support

What to prepare, reset notice and support policy

To help us assist you accurately and efficiently, please prepare the required lock information before contacting us. Different digital lock models may require different troubleshooting steps.

Information To Prepare

  • Lock model or product name
  • Clear photos/videos of the lock
  • Description of the issue
  • Proof of purchase, if available

Official Support Channels

For accuracy and record keeping, manuals, reset guides, and troubleshooting instructions are provided only through our official WhatsApp or email support channels.

Non-Purchased Products

We may provide basic guidance for products not purchased from us where possible. However, advanced troubleshooting or onsite support may be subject to availability and service charges.

Important Reset Notice

Factory reset or user deletion procedures may remove administrator access, user data, or existing settings. Please proceed only when you understand the consequences.

Remote Support Limitations

Remote troubleshooting depends on the lock model, current lock condition, user access status, and information provided. Some cases may require onsite assessment.

Respectful Communication

We are committed to providing professional and respectful assistance. We kindly ask that all communication toward our support team remains respectful as well.

Support Process: Submit your issue and lock details → We identify the lock model → We provide the appropriate guidance → If required, we arrange further troubleshooting or onsite support.