Philips Digital Lock Distributor Shuts Down in Singapore

Interlock Singapore

Technex International Pte Ltd ceased operations as the authorised Philips digital lock distributor in late April 2025, leaving existing customers uncertain about after-sales support and warranty coverage.

Philips Digital Lock Support has Changed: Should You Repair or Trade-In?

What Happened?
Technex International Pte Ltd, the exclusive distributor of Philips EasyKey digital locks in Singapore, stopped distributing these products. As a result, any Philips lock purchased through Technex no longer carries official Philips warranty or support via their former channels.

Who Is the New Distributor?
Ascend Hardware Pte Ltd has been appointed as the exclusive distributor for Philips digital locks in Singapore, effective 1 May 2025. Ascend Hardware now provides authorised technical support, genuine spare parts, professional installations, and full warranty service through its island-wide network.

Dealing with the Philips Digital Lock Transition? Here Are Your Options.

With the recent transition of Philips digital lock distribution in Singapore from Technex International to Ascend Hardware, many homeowners are wondering what the best move is for their home security.

If you currently own a Philips EasyKey, you generally have two solid paths forward. We’ve outlined them below to help you decide what’s right for your home and your budget.

Option 1: Seek a Repair (The "Maintain" Path)

If your Philips lock is relatively new and experiencing a minor issue, repair is a great way to extend its life.

  • Who to contact: Ascend Hardware Pte Ltd
  • Best for: Locks still under warranty or minor software glitches.

Option 2: The Mercury Upgrade (The "Fresh Start" Path)

For some homeowners, a repair might not be the most satisfying long-term solution—especially if the lock is older or if you’ve been looking for a reason to move to more modern biometric technology.

At Interlock Singapore, we want to make that transition easier. Instead of spending on out-of-warranty repairs, we are offering a Philips Owner’s Appreciation Trade In Grant to help you move into our latest series.

Comparison: Why Upgrade to Interlock Mercury?

Lock Older Philips EasyKey Interlock Mercury Series
Biometrics Facial Recognition 3D Face & Palm-Vein (Kids-Friendly)
Warranty Status Distributor Transition Full 100% New Local Warranty
Financial Value Additional Repair Costs (if out of warranty) $100 Trade-In + Further Discount

 

Exclusive Trade-In Program Grant for Philips Digital Lock Owners

To help current Philips owners navigate this transition smoothly, Interlock Singapore is offering a limited-time offer:

  • Extra SGD 100 off the Interlock Mercury Series (on top of any ongoing discount)
  • Access industry-leading biometrics: face and palm-vein recognition
  • Local pre- and post-installation support backed by 17+ years of experience

How to Redeem
Visit Interlock Singapore's website and show them a picture of  your original Philips digital lock to verify eligibility and claim the SGD 100 discount on any Interlock Mercury Series lock.

Smooth Transition for Homeowners

With Ascend Hardware restoring Philips support and Interlock Singapore’s attractive upgrade incentives, homeowners can either continue warranty coverage via the new distributor or switch confidently to the advanced Interlock Mercury Series.

Click here to WhatsApp us your Philips Lock photo and claim your $100 Discount

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FAQ

Who is the new Philips digital lock distributor in Singapore?

Ascend Hardware Pte Ltd was appointed as the exclusive distributor of Philips digital locks in Singapore, effective 1 May 2025.

Can I still get warranty service for my existing Philips lock?

Yes. Philips-branded support and warranty are now handled by Ascend Hardware. Contact them directly with your original purchase invoice for coverage.

What special offer does Interlock Singapore have for affected Philips owners?

Philips lock owners can enjoy an extra SGD 100 off the Interlock Mercury Series—on top of the any ongoing discounted deal—when they upgrade or replace their lock.


How do I claim the SGD 100 upgrade discount?

Whatsapp and present your Philips purchase invoice to verify eligibility, or snap us a screenshot of your Philips lock and select any Mercury Series to receive the discount.

Why should I consider upgrading to the Interlock Mercury Series?

The Interlock Mercury Series combines advanced security (face & palm-vein recognition), seamless smart-home integration and Interlock Singapore has 17 years of local pre- and post-installation support—ensuring a future-proof home security solution.

Author: Dean

Dean is a digital lock specialist at Interlock Singapore with 3–4 years of hands-on industry experience. Having worked closely with thousands of homeowners, he focuses on helping customers understand the practical differences between lock models, door types, and smart-home features. His writing draws from real installation scenarios, customer questions, and troubleshooting cases—making his articles relatable, accurate, and grounded in everyday Singapore usage. Dean’s goal is to simplify digital lock technology so readers can make confident, well-informed decisions.

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