Frequently Asked Questions
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Yes. The palm vein and facial recognition systems work for users from 1.0m to 2.0m in height, making it accessible and safe for both children and seniors.
The X6 uses 3D facial mapping and live body detection to prevent unlocking via photos, videos, or static images.
You can connect a power bank via the USB-C emergency port or use the included mechanical key as a backup.
Yes. The lock maintains detailed unlock logs, including time, method, and user identity, all viewable through the mobile app.
Yes, Interlock provides professional installation within Singapore. Additional charges may apply for non-standard doors.
The Mercury X6 works with the Tuya Smart app on both iOS and Android. It allows unlocking, access tracking, and remote management.
The Mercury X6 is designed for wooden or solid core doors. For glass or gate installations, we recommend the Mercury GD1 or Mercury G2.
