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Frequently Asked Questions
Have questions? We're here to help you.
The Aqara U500 Smart Rim Lock is a retrofit smart lock designed to replace traditional rim lock setups without requiring major door modifications. It offers fingerprint access, PIN codes, Apple Home Key, NFC, app control, and Matter smart home integration.
No. The U500 Rim Lock features a surface-mounted retrofit design that does not require replacing the existing mortise lock body, making installation quicker and less invasive.
The U500 supports fingerprint unlocking, PIN codes, NFC, Bluetooth app unlocking, Apple Home Key, voice control via supported smart home ecosystems, temporary passwords, automation triggers, and mechanical key backup.
Yes. The Aqara U500 supports Apple Home Key, allowing users to unlock the door using their iPhone or Apple Watch through the Apple Wallet app.
Yes. The U500 supports Matter over Thread, allowing integration with Apple Home, Google Home, Amazon Alexa, Samsung SmartThings, Home Assistant, and other Matter-enabled ecosystems.
Yes. Remote unlocking and lock management are supported when the lock is connected to a compatible Aqara Hub or Thread-enabled Matter Controller.
Yes. Users can generate one-time, recurring, or scheduled PIN codes for guests, cleaners, tenants, Airbnb visitors, or family members.
Yes. The U500 features a built-in gyroscope that detects door movement and can automatically lock the door after it closes.
Yes. Through the Aqara Home app, users can view unlock records, access history, battery status, and lock activity logs.
The lock provides low battery notifications through the lock and app. In emergencies, users can temporarily power the lock using a USB-C power source and continue unlocking with their registered credentials.
Yes. The Aqara U500 includes mechanical keys that can be used as a backup unlocking method if required.
Yes. The U500 is suitable for many HDB, condominium, landed property, office, and interior door applications, subject to door compatibility and installation assessment.
