Frequently Asked Questions
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These are not included in the A100 lock (stand-alone usage) price:
- NFC tags which can be purchased from Interlock if some users such as elderly folks require the tags.
- An Aqara Hub for remote connectivity to A100 and integration with Apple Homekit / Home Key, Google Assist, etc.
- Integration services for home automation platforms (can be provided by Interlock partners).
Aqara hub is not needed:
- for A100 standalone use i.e. Aqara Home App with Bluetooth connection to A100 lock.
- for A100 use with Apple Homekit (however, a hub is recommended for enhanced remote operations via Aqara App and Aqara Hub).
Aqara hub is needed:
- when A100 remote functions are needed (see other FAQ item).
- when A100 is used with Google Assist.
- for automation with other Aqara devices.
**Note:** A100 works only with Aqara Zigbee 3.0 Hubs, namely: Aqara models M1S, M2 hub, G2H, G3, E1. Older Aqara Hubs are not supported. Non-Aqara Zigbee hubs are not supported.
The A100 lock works with Apple HomeKit and Apple Home Key technology.
**Apple HomeKit Support:**
- Controlling this HomeKit-enabled A100 lock away from home or for automation requires an Apple Home hub, which can be an Apple TV (generation 4 with tvOS 12.0+), an iPad (with iOS 12.0+), or a HomePod.
- Apple HomeKit must be in place. Refer to Apple HomeKit documentation.
**Apple Home Key Support:**
- User devices: iPhone (iOS 15 or higher) or an Apple Watch (OS 8 or higher) is required.
- After adding the Aqara Smart Door Lock A100 to Apple HomeKit, a virtual door card (an Apple Home Key) will be generated in the Apple Wallet.
- Apple HomeKit now only allows a single user to access the Home Key. However, if the family also uses Apple HomePod or Apple TV, the Home Key can be shared by inviting the family member via Apple ID.
- The A100 Apple Home Key will automatically appear on users' devices when they are invited into the HomeKit setup.
**Note:** An Aqara Hub is not required for Apple HomeKit integration, but it is recommended for enhanced remote A100 lock functions via Aqara App.
Unless stated otherwise, the following remote functions require connectivity setup to A100 via an Aqara Hub:
- **Remote One-Time-Use pin code** via Aqara Home App. *(Aqara Hub is not required.)*
- **Remote Periodic-Time pin code** via Aqara Home App.
- **Remote notifications and logs** on Aqara Home App.
- **Remote unlock** via Aqara Home App, Apple HomeKit, and Google Assist.
**Note:** Other lock functions can only be done via Aqara Home App onsite (via Bluetooth).
- **One-Time-Use pin code** valid for 20 minutes can be created via Aqara Home App.
- **Periodic-Time pin code** (start date/time - end date/time) can be created via Aqara Home App.
*Example: Between 9 AM - 1 AM, Jan 1, 2025.*
