Information To Prepare

• Lock model or product name
• Clear photos/videos of the lock
• Description of the issue
• Proof of purchase, if available

Official Support Channels

For accuracy and record keeping, manuals, reset guides, and troubleshooting instructions are provided only through our official WhatsApp or email support channels.

Non-Purchased Products

We may provide basic guidance for products not purchased from us where possible. However, advanced troubleshooting or onsite support may be subject to availability and service charges.

Important Reset Notice

Factory reset or user deletion procedures may remove administrator access, user data, or existing settings. Please proceed only when you understand the consequences.

Remote Support Limitations

Remote troubleshooting depends on the lock model, current lock condition, user access status, and information provided. Some cases may require onsite assessment.

Respectful Communication

We are committed to providing professional and respectful assistance. We kindly ask that all communication toward our support team remains respectful as well.